What follows is a record of my correspondence with the security department at my ISP this afternoon. This exchange took place a day after I realized that I was not receiving statement notifications from my credit card provider, and,therefore had not paid my bill since MAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Luckily for me, the credit card customer service folks took my long and excellent payment history into account and took pity on me, reversing over $200 in late fees and interest charges. However, as you will read, I have not been able to solve the problem that caused this to happen. So, back to paper statements for me. Environment be damned.
Message 1: Me to ISP security departmentI've just gotten off the phone with someone at the [ISP] national help desk. He was not able to help me with my problem and suggested that I e-mail this address. Sooooo, here goes.
Recently I have stopped receiving e-mail from at least two addresses I am aware of. One of the addresses is my credit card company, who tells me that my two most recent electronic statement notifications have bounced back to them. I've received electronic statement notifications from [credit card company] for well over a year, and I have not changed my software or updated my security settings on my computer lately, so I can't understand why e-mails from them would no longer be getting to me. The last message I received from [credit card company] (NOT my statement notification) was on 6/19.
I have also apparently stopped receiving e-mails from [other organization]. I received an e-mail from this address as recently as 7/8/08, but more recently they haven't been getting through. I have no idea if they're bouncing back to the sender or disappearing.
What I DO know:
None of these messages ended up in my Anti-Spam folder or my Deleted Items folder, so the problem must be happening before the are downloading to my computer.
The [ISP] helpdesk guy had me check my webmail settings, and I do not have it set to block messages. There are messages going automatically into a junkmail folder at webmail, but as far as I can tell, they are all flagrant spam (pharmaceutical stuff, etc.).
My usage stats are fine. When we checked, this account had 0% usage, so a full mailbox on the server shouldn't be the problem.
PLEASE HELP ME. These are just the two addresses I KNOW I'm not getting mail from. I'm not even sure how to figure out if there are others. This is not acceptable--especially since it resulted in a late payment on my credit card account.
Message 2: ISP security department to meUnfortunately, [ISP] cannot act on your request at this time because you have not supplied enough information regarding your problem. Any blocks that might be in place focus on servers and networks used to send mail, not the email address of the sender.
We invite ##BLOCKED_PARTY to direct his/her attention to the following
websites, where he/she will be able to request removal of the
affected mail server from our block list, if appropriate: [redacted]
Alternatively, he/she may reply to this message and include any error
messages received (this address refuses mail from no one, regardless of
their sending server's block status) and we will investigate the matter
further.
Thank you.
Message 3: Me to ISP security departmentNow I'm getting truly frustrated.
I have NO IDEA what other information I need to supply. I'm a customer--not
the helpdesk. I was speechless when the helpdesk guy told me *I* would have to
*e-mail* another department because he couldn't help me. And now, that other
department can't act on my request because I have not supplied enough
information?
I did the best I could to describe the problem as I see it. I need somebody
to HELP ME!!!!!
Message 4: ISP security department to meIf we are blocking [credit card company], we are the department that can help.
However, as the previous message states, we need them to supply any
error messages they are receiving directly to us from them. Without
their error messages and IP's (obtained from the headers when they e-
mail us directly) we are unable to troubleshoot this issue properly.
Thank You
Message 5: Exasperated Me to ISP security department (I don't suppose I'll get a response)Thanks for your quick reply.
I just got off the phone with tech support at [credit card company]. The guy I talked to said they are routinely blocked by major internet service providers because of the number of notifications they send out at one time. Unfortunately, while it was noted in my account that e-mail to my address had bounced back,
there is apparently no record of the specific error message they received.
So I seem to be flat out of luck. The [credit card company] tech support guys swears
you guys can fix it with just the sender's address. You tell me you can't.
and I'm just the helpless customer in the middle who is screwed because I
can't get my e-mail. . .
Although, frankly, I can't imagine why a company like [credit card company] would be
blocked. That's silly. It's not like [credit card company] is trying to trick people into buying penis enlargements or diplomas. It really irks me that the system
will block real mail from reputable senders,and yet I continue to receive countless offers to meet hot Christian single women from my neighborhood. Something is not right.
I cannot tell you how frustrated I am right now. But maybe you can sense it.
Hmmmmm. Can't figure out why there are hard returns at the end of the lines. Maybe because I copied and pasted from e-mail? Maybe I should call blogger tech support and get some help with that. Because me and tech support--we're like peanut butter and jelly. (*&^&^%$_@#@#*(@&^($*&@^$&^%*&^%